Frequently asked questions
What are your shipping times?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes:
US: 2–5 business days
International: 5–12 business days
You’ll receive a tracking link as soon as your order ships.
How do I track my order?
You can track your order anytime by signing in to your account.
All tracking updates will appear there automatically.
What is your return policy?
We accept returns within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with tags attached.
To begin a return, sign in to your account.
How can I contact customer support?
Our team is here to help 24/7.
Reach out anytime at:
SUPPORT@MARTINEZ-STUDIOS.COM
Can I change or cancel my order?
We process orders quickly, but if you need to modify or cancel your order, reach out immediately.
If it hasn’t shipped yet, we’ll do our best to help.