Refund policy
Returns & Refunds Policy
We accept returns within 14 days of receiving your order.
Eligibility
To be eligible for a return, items must be:
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Unworn
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Unwashed
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In original condition
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With tags attached
Non-returnable items
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Final sale items
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Gift cards
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Used or damaged items
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Items with stains, odors, or wear
How to start a return
You must sign in to your customer account to request a return.
You may also contact us at support@martinez-studios.com for assistance.
Return Address
12301 NW 112TH AVE, UNIT 103, MEDLEY, FLORIDA, 33178
Refunds
Once your return is received and inspected, your refund will be issued to your original payment method within 3–5 business days.
Exchanges
Exchanges are offered based on product availability.
Damaged or Wrong Items
If your item arrives damaged or incorrect, contact us within 48 hours at support@martinez-studios.com.
