Frequently asked questions
WHAT ARE YOUR SHIPPING TIMES?
Orders are processed within 1–3 business days.
Once shipped, delivery typically takes:
USA: 2–5 business days
You’ll receive a tracking link via email as soon as your order ships.
HOW DO I TRACK MY ORDER?
You can track your order anytime by signing in to your account:
Tracking updates will automatically appear once your order ships.
WHAT IS YOUR RETURN POLICY?
Returns are accepted within 14 days of delivery.
Items must be unworn, unwashed, and in original condition with all tags attached.
To start a return, sign in to your account.
WHAT SHOULD I DO IF I RECEIVE THE WORNG ITEM OR A DAMAGED PRODUCT?
If your order arrived damaged, incorrect, or incomplete, contact us within 48 hours with photos and your order number.
We’ll resolve it immediately.
SUPPORT@MARTINEZ-STUDIOS.COM
HOW CAN I CONTACT CUSTOMER SUPPORT?
Our team is here to help 24/7.
You can reach us anytime at:
SUPPORT@MARTINEZ-STUDIOS.COM